Orders are usually shipped the same day that they are placed—just like a regular order. Once you submit your first payment, we’ll start getting your order ready to send to you.

For all inquiries, please email info@yiyitonline.com. You can also leave us a message from Contact Form in Contact Us page, and entering your name, email address and issue. We aim to respond to all emails within 72 hours (excluding weekends and holidays).

Yes, we are accepting returns/exchanges. Please see our Returns & Exchanges Policy.

If you have not received your order confirmation email after 24 hours, please contact our customer service team at info@yiyitonline.com. Our customer service team will ask you to verify your email address, in case it was entered incorrectly at the time of check out.

Free Standard Shipping (within the continental US) on orders over $35.00, before tax and shipping charges.

No, we do not ship to PO boxes.

Oh no! This is a very rare occurrence and unusual since all orders go through a 3-step verification system where every product is UPC barcode scanned prior to shipping. If you received an incorrect item please kindly contact us at info@yiyitonline.com for further assistance.

Oh no! We are very sorry for the inconvenience. This is a very rare occurrence since all orders go through a 3-step verification system where every product is UPC barcode scanned prior to shipping. Please kindly contact our customer service team at info@yiyitonline.com with your order information for further assistance.

Oh no! We are very sorry about the damage, this sometimes happens during transit no matter how much care and protection is taken due to pressure, heat or mishandling by delivery service. Please kindly email info@yiyitonline.com with images of the damaged items and your order information.